Reference

mata62 Legal for Clear Account Access

mata62 Legal brings the rules for account access, privacy, cookies and payment records into one place, so you can check the details before opening an account.

Where local law permitsPhone verificationPrivacy and cookies
mata62 mata62 Legal for Clear Account Access
POLICY HELP ROUTES

Get Help With Legal Requests

Legal questions should reach the right account route first. We keep policy help close to the sign-in and cashier areas, so you can identify an access…

Account access If phone verification or sign-in stops your access, use the account support route shown…
Cashier records For a DANA, OVO, GoPay, QRIS, bank transfer or virtual account query, select the…
Privacy requests To ask about stored details, cookies or a correction, use the privacy contact route…
DATA HANDLING

How mata62 Handles Legal Duties

We treat Legal work as an operating process, not a decorative page. Account checks, device sign-in events and cashier references are handled for defined account and security purposes…

Account details

We use the details attached to your account to complete phone verification, connect requests to the right profile and investigate…

Cookie choices

Cookies can preserve sign-in steps and device preferences between pages.

Account security

We treat unusual sign-in activity and repeated verification failures as account-security signals.

Payment matching

A cashier question may require the reference attached to DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity.

Record retention

Some account, access and payment records remain available for the period stated in our Legal wording.

Change requests

You can ask us to correct account details or clarify how a record is used through the privacy route.

Answers About mata62 Legal

These Legal answers address the questions you may have before opening an account or sending a policy request. We keep the wording tied to account access, personal data, cookies, payment records and the local-law condition for Indonesia.

mata62 Legal covers account access, phone verification, privacy, cookies, account security, payment records, retention and requests to correct stored details. Access depends on local law and the wording shown in the Legal area.

Access is available where local law permits. Before opening an account, confirm that access is allowed in your location, then follow the phone verification step shown during account creation.

Phone verification helps connect the account to the correct contact detail and supports account-security checks. If the step fails, use the support path near login instead of opening a second profile.

DANA and QRIS references may be used to match a cashier event with your account. For a record question, provide the relevant reference through the cashier support route so we can locate the correct entry.

Clearing cookies can remove saved sign-in steps and device preferences. On your next mobile-browser or desktop session, you may need to authenticate again before account pages become available.

Use the privacy contact route shown in the Legal area and state the account detail, cookie matter or stored record you want assessed. Include enough account context for us to identify the request.

Retention depends on the record type and the applicable wording in our Legal area. Account, access and payment records can follow different periods, so check the relevant notice for the specific category.